Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel & Resort in vibrant Albuquerque, NM! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at New Mexico's premier destination. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and career advancement in a stunning Southwestern setting.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and confirmations with precision
- Resolve guest inquiries and complaints promptly with solution-oriented approach
- Process payments, manage cash drawers, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Albuquerque attractions and local services
- Valid driver's license and reliable transportation
- High school diploma or equivalent required