Job Description
We are seeking a dedicated and polished Weekend Front Desk Agent to join our prestigious hospitality team in the heart of New York City. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, this is the opportunity for you.
As a key member of our front office team, you will be the first point of contact for our valued guests. We pride ourselves on our high standards of service, and we need someone who matches our energy.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Flexible Shifts: Enjoy a healthy work-life balance with weekend-focused schedules.
- Modern Environment: Work in a state-of-the-art facility with cutting-edge technology.
Job Summary
The ideal candidate will manage front desk operations with efficiency, maintain a welcoming atmosphere, and ensure the highest level of guest satisfaction during weekend shifts.
Responsibilities
- Check guests in and out of the facility with speed and accuracy.
- Manage phone inquiries, reservations, and general front desk operations.
- Ensure the lobby and reception areas are pristine and welcoming at all times.
- Handle cash handling and credit card transactions securely and in compliance with policy.
- Resolve guest complaints or issues with a focus on customer satisfaction and retention.
- Collaborate with the shift team to ensure smooth daily operations and workflow.
- Assist with administrative tasks such as filing and data entry.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience in front desk, reception, or hospitality is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work weekends (Saturday & Sunday) and holidays as required.
- Proficiency in MS Office and property management software is a plus.
- Must be professional, courteous, and able to work independently.