Job Description
Join our award-winning team at Grand Plaza Hotel, a luxury property in the heart of San Francisco! We're seeking a passionate Full-Time Front Desk Agent to deliver exceptional guest experiences. This role requires flexibility for evening, weekend, and holiday shifts in our vibrant hospitality environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the world's top travel destinations.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Our modern downtown location offers easy access to iconic attractions and a supportive team culture that values your professional development.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment processing accurately
- Resolve guest inquiries and operational issues with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for flawless operations
- Utilize property management systems (Opera/PMS) for real-time inventory control
- Uphold brand standards through exceptional service and attention to detail
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, OPERA Cloud preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Valid California driver's license and reliable transportation
- Basic knowledge of San Francisco attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- TABC certification (or willingness to obtain)