Job Description
Join our award-winning team at Sunset Plaza Hotel and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to join our front desk operations. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while learning the ropes of hotel management. We provide comprehensive paid training and ongoing mentorship to ensure your success. This is your chance to gain valuable customer service skills in a dynamic environment while enjoying competitive pay, benefits, and career growth opportunities within our expanding hotel group.
Responsibilities
- Greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments using our hotel management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- No prior hotel or customer service experience required
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliable transportation and flexible availability
- Must pass background check and drug screening