Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Full-Time Front Desk Agent. We're seeking a hospitality professional to deliver exceptional guest experiences while managing front desk operations across day, evening, and overnight shifts. Enjoy competitive compensation, comprehensive benefits, and career growth in one of NYC's most iconic locations.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping, maintenance, and valet services
- Operate PMS systems and maintain guest data confidentiality
- Execute upselling strategies for room upgrades and amenities
- Assist during emergency situations following hotel protocols
Qualifications
- Minimum 2 years hotel front desk experience in high-volume environment
- Proficiency with Opera or similar property management systems
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak check-in periods
- Valid New York State hospitality license
- Strong attention to detail and problem-solving abilities
- Basic knowledge of NYC attractions and transportation