Job Description
Are you a welcoming professional looking for a stable, full-time opportunity with competitive pay and shift flexibility? Horizon Hospitality Solutions is seeking a dedicated Front Desk Agent to join our team in Charlotte, North Carolina.
We pride ourselves on providing exceptional guest experiences and are looking for someone who thrives in a fast-paced environment. As a key member of our operations team, you will be the face of our brand, ensuring every guest feels valued from the moment they arrive.
Why Join Us?
- Competitive hourly wage ($18.50 - $24.00)
- Comprehensive health, dental, and vision insurance
- Shift differential pay for night and weekend hours
- Professional development opportunities
We are looking for candidates who are available for shift work, including nights and weekends, to ensure our operations run smoothly around the clock.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and luggage handling.
- Greet all guests with a warm, professional demeanor and assist with inquiries.
- Answer multi-line phone systems and route calls appropriately.
- Handle cash, credit card transactions, and ensure accurate daily reconciliation.
- Monitor building security and access control protocols.
- Maintain the cleanliness and organization of the lobby and public areas.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required; hospitality degree a plus.
- Minimum of 1 year of experience in front desk or customer service.
- Must be available to work flexible shifts, including nights, weekends, and holidays.
- Strong computer literacy (POS systems, Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 25 lbs.