Job Description
Are you a charismatic and detail-oriented professional ready to elevate the guest experience? Grand Horizon Hotels & Resorts is seeking a dedicated Full-Time Front Desk Agent to join our dynamic team in the heart of Los Angeles. We pride ourselves on exceptional service and offer competitive compensation for our shift workers.
As a pivotal member of our front-of-house team, you will be the first point of contact for our esteemed guests, ensuring their stay is seamless, comfortable, and memorable. If you thrive in a fast-paced environment and enjoy the flexibility of shift work, we want to hear from you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and hotel stays.
- Opportunities for career advancement within the group.
We are looking for individuals who are available for rotating shifts, including nights and weekends to ensure 24/7 guest satisfaction.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage check-in and check-out processes efficiently using Property Management Systems (PMS).
- Answer and direct incoming calls, emails, and inquiries promptly.
- Handle cash transactions, process payments, and prepare nightly reports accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with local recommendations, transportation, and special requests.
- Resolve guest complaints or issues in a calm, solution-oriented manner.
Qualifications
- High school diploma or equivalent; prior hospitality experience is a plus but not required.
- Strong interpersonal and communication skills with a focus on customer service.
- Must be available to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- A valid driver's license is preferred.