Job Description
We are looking for a highly motivated Full-Time Front Desk Agent to join our dynamic team in Orlando, FL. As a leading hospitality provider, we pride ourselves on exceptional guest experiences and operational excellence. This position offers a fantastic opportunity for individuals who thrive in a fast-paced environment and are available for shift work, including nights and weekends.
In this role, you will serve as the face of our brand, managing check-ins and check-outs while ensuring our guests feel valued from the moment they arrive. We offer a comprehensive benefits package, including health insurance, paid time off, and career advancement opportunities within our growing organization.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible shift schedules to accommodate work-life balance.
- Free meals and employee discounts.
- State-of-the-art training programs.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and lobby management.
- Answer incoming calls and respond to guest inquiries via email or chat in a professional and timely manner.
- Handle cash, credit card transactions, and prepare daily reports accurately.
- Assist with luggage handling, concierge services, and special guest requests.
- Monitor building security systems and fire safety protocols.
- Resolve guest complaints and issues to ensure high levels of customer satisfaction.
- Collaborate with housekeeping and maintenance teams to maintain property standards.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Previous experience as a Front Desk Agent or Receptionist is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Opera, Micros) is highly desirable.
- Strong problem-solving abilities and attention to detail.
- Ability to work various shifts, including weekends, nights, and holidays.
- Must be professional, approachable, and able to stand for extended periods.