Job Description
Join Boston's premier luxury hospitality destination as a Full-Time Hospitality Manager. We're seeking a passionate leader to elevate guest experiences at our waterfront property. Enjoy competitive benefits, career advancement, and a vibrant team environment in America's most historic city.
Responsibilities
- Oversee daily hotel operations including front desk, concierge, and guest services teams
- Implement innovative guest experience strategies to boost satisfaction scores
- Train and mentor staff in luxury service standards and emergency procedures
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Analyze performance metrics and implement improvement initiatives
- Manage budget forecasting and expense control for department
Qualifications
- 5+ years in luxury hospitality management with 2+ years supervisory experience
- Proven track record in exceeding guest satisfaction targets
- Strong knowledge of Boston tourism landscape and local attractions
- Advanced certification in hotel management or hospitality degree preferred
- Exceptional conflict resolution and leadership abilities
- Proficient in Opera PMS and hotel management software
- Ability to work flexible shifts including nights, weekends, and holidays