Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Fort Worth. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth in the vibrant hospitality industry. If you're passionate about service excellence and thrive in fast-paced environments, apply now to start your journey with us!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Utilize reservation systems (Opera, Fidelio) effectively
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation software and MS Office
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required