Job Description
Join the premier hospitality team in Portland, Oregon. The Grand Sterling Hotel is seeking a dedicated and charismatic Front Desk Agent to welcome our guests and ensure an unforgettable stay. If you have a passion for service and thrive in a dynamic environment, we want to meet you.
We offer competitive benefits, a supportive team culture, and the opportunity to work in one of the most vibrant cities on the West Coast.
Responsibilities
- Check guests in and out of the hotel with efficiency and a warm smile.
- Manage reservations and room assignments using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests with professionalism and problem-solving skills.
- Process payments accurately and securely.
- Assist in maintaining the cleanliness and organization of the front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk, concierge, or guest services preferred.
- Strong computer literacy and experience with PMS software.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must possess a friendly demeanor and a service-oriented mindset.