Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Atlanta, where exceptional service meets Southern charm! We're seeking passionate Hotel Associates to deliver unforgettable guest experiences in our luxury downtown property. This full-time role offers competitive pay, comprehensive benefits, and career advancement opportunities within our renowned hotel chain.
As a key member of our operations team, you'll work flexible shifts including evenings, weekends, and holidays to ensure seamless 24/7 guest satisfaction. If you thrive in fast-paced environments and possess a dedication to excellence, we invite you to apply today!
Responsibilities
- Deliver exceptional front desk services including check-in/out, reservations, and guest assistance
- Manage room inventory and coordinate housekeeping operations for optimal occupancy
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with concierge, valet, and dining teams for integrated service delivery
- Uphold brand standards through meticulous attention to detail
- Participate in safety drills and emergency response protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Flexible availability for rotating shifts (days, nights, weekends, holidays)
- Strong communication and conflict resolution skills
- Basic math and cash handling abilities
- Ability to lift 25 lbs and stand for extended periods