Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Hotel Omaha! We're seeking energetic, guest-focused individuals to create memorable experiences for our international clientele. This entry-level role offers comprehensive training and career growth opportunities within our luxury hotel chain. Enjoy competitive pay, benefits, and a vibrant downtown Omaha location.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic computer proficiency with MS Office suite
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays