Job Description
Start your hospitality career with Grand Plaza Hotel Atlanta! We're seeking passionate, entry-level professionals to join our award-winning team as Full-Time Hotel Associates. No experience necessary – we provide comprehensive training and career growth opportunities in Atlanta's vibrant downtown.
As a cornerstone of our guest experience, you'll deliver exceptional service while developing valuable skills in front desk operations, guest relations, and hotel operations. Enjoy competitive pay, benefits, and a dynamic work environment where your enthusiasm drives success.
Why Join Us?
- Industry-leading training program
- Health/dental/vision benefits for full-time staff
- 401(k) with company match
- Hotel discounts & travel perks
- Clear advancement pathways
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Respond to guest inquiries with professionalism and local expertise
- Process payments and manage cash/credit transactions accurately
- Coordinate with housekeeping/maintenance for guest requests
- Handle reservations and optimize room allocation
- Resolve guest concerns promptly with solution-oriented mindset
- Uphold brand standards in all guest interactions
- Collaborate with team members during peak service periods
Qualifications
- High school diploma or equivalent (open to current students)
- Exceptional communication and interpersonal skills
- Strong customer service orientation with positive attitude
- Ability to multitask in fast-paced environments
- Basic computer proficiency (training provided)
- Flexibility to work evenings, weekends, and holidays
- Physical stamina to stand for extended periods
- No hospitality experience required – passion for service essential