Job Description
Join the premier hospitality team in Columbus! Grandview Hospitality Group is seeking passionate professionals to elevate our guest experience at our downtown flagship property. As a Front Desk Agent, you'll be the heart of our operations, creating memorable stays for business and leisure travelers. Enjoy competitive pay, comprehensive benefits package, career advancement opportunities, and a dynamic work environment in Ohio's capital city.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using Opera property management system
- Resolve guest inquiries with prompt, solution-oriented communication
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and premium services
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Ohio driver's license with clean record
- Basic knowledge of Columbus attractions and transportation
- Must pass background check and drug screening