Job Description
Join our award-winning hospitality team at Grand Ocean Resort, where luxury meets coastal charm! We're seeking a dynamic Full-Time Front Desk Agent to deliver exceptional guest experiences during flexible shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Virginia's premier destinations. Apply now to become part of our legacy of outstanding service!
Responsibilities
- Seamlessly manage guest check-ins/check-outs using hotel property management systems
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Process payments, handle cash transactions, and maintain accurate financial records
- Execute room assignments and optimize occupancy rates
- Assist with valet services, luggage handling, and special requests
- Uphold brand standards through consistent professionalism and attention to detail
Qualifications
- Minimum 2 years hotel front desk or high-volume customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Flexible availability to work nights, weekends, and holidays
- Strong multitasking abilities in fast-paced environments
- Basic math skills for financial transactions
- Valid Virginia driver's license preferred
- High school diploma or equivalent required