Job Description
Join our award-winning luxury hotel in downtown Milwaukee and become the face of hospitality excellence! We're seeking passionate individuals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving magic. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in Wisconsin's premier travel destination. Shift flexibility available to accommodate your lifestyle.
Responsibilities
- Efficiently manage guest check-ins/check-outs with attention to detail
- Resolve guest inquiries and concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and manage cash handling procedures
- Maintain accurate reservation systems and guest records
- Upsell hotel amenities and services to enhance guest experience
- Uphold strict cleanliness and safety standards at all times
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (Opera/PMS preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and multitasking abilities
- Valid Wisconsin driver's license (if driving hotel shuttle)
- High school diploma or equivalent required
- Basic knowledge of Milwaukee attractions and transportation