Job Description
Premium Hospitality Opportunity in the Heart of Philadelphia
We are seeking a dedicated and detail-oriented Night Auditor to join our exceptional team at The Rittenhouse Hotel. As a premier destination in Philadelphia, we pride ourselves on delivering world-class service around the clock. This role offers a unique opportunity to ensure our guests enjoy a seamless experience while working in a sophisticated and supportive environment.
As the primary point of contact during the night shift, you will oversee front desk operations, handle guest inquiries with elegance, and ensure the security and comfort of our property. If you are looking for a stable, high-quality position in the hospitality industry with a prestigious brand, we want to hear from you.
Responsibilities
- Perform front desk duties including check-ins, check-outs, and room key management for late-arriving guests.
- Conduct night audits, balancing accounts, and preparing daily financial reports.
- Monitor hotel security systems and conduct routine safety rounds of the premises.
- Manage incoming phone calls, email inquiries, and special guest requests promptly.
- Assist guests with local directions, dining recommendations, and transportation options.
- Ensure the lobby and public areas are maintained to the highest standards of cleanliness and organization.
- Collaborate with day staff to ensure a seamless handover of operations.
Qualifications
- High school diploma or equivalent; Hotel/Hospitality management certification is a plus.
- Previous experience in front desk operations, hotel reception, or night auditing preferred.
- Excellent communication and interpersonal skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to work independently during night shifts with minimal supervision.
- Flexibility to work weekends and holidays as required.