Job Description
Join the award-winning team at The Austin Grand Hotel, where luxury meets Southern hospitality in the heart of downtown Austin. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and uphold our reputation as Austin's premier luxury destination. This role is perfect for passionate hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers, business executives, and leisure guests alike.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, requests, and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize Opera property management system for reservations and inventory
- Upsell hotel amenities and services to enhance guest experiences
- Collaborate with concierge team to provide local recommendations
Qualifications
- 2+ years of hotel front desk or guest services experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler certification (or ability to obtain within 30 days)
- Spanish language proficiency strongly preferred