Job Description
Join the vibrant hospitality team at Grand Milwaukee Hotel, where excellence meets innovation. We're seeking passionate individuals to deliver exceptional guest experiences in our full-time front desk roles. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Milwaukee's premier hotel district. Apply today to start your rewarding career in hospitality!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room assignments and billing inquiries
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Operate PBX switchboard for incoming/outgoing calls
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Proficiency in Opera or PMS systems
- Strong communication and problem-solving skills
- Ability to work flexible shifts (days/evenings/weekends)
- Basic knowledge of Milwaukee tourism attractions
- Valid Wisconsin hospitality alcohol certification preferred
- Fluent in English; bilingual skills a plus