Job Description
Join our award-winning team at Grand Central Hotel Fresno, where luxury meets Central Valley hospitality! We're seeking a passionate Full-Time Hotel Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-ins, reservations, and guest requests. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Fresno's vibrant downtown district. Elevate your hospitality career with us today!
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly and coordinate with housekeeping/maintenance teams
- Process payments accurately and maintain daily cash/credit reconciliation
- Utilize hotel management software (Opera/PMS) for inventory and reporting
- Uphroom safety protocols and emergency response procedures
- Collaborate with cross-departmental teams for exceptional guest experiences
Qualifications
- 1+ years of hotel front desk or customer service experience required
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments while maintaining composure
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality certification preferred