Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at the base of Pikes Peak. Enjoy competitive benefits, career growth opportunities, and work in one of America's most scenic destinations.
What We Offer:
- Comprehensive health benefits package
- 401(k) with company match
- Free employee housing (on-site)
- Resort discounts & travel perks
- Professional development programs
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings in PMS system
- Resolve guest complaints promptly with solution-oriented approach
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams
- Upsell resort amenities and services
- Maintain accurate guest preference records
Qualifications
- 2+ years hotel front desk experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Colorado driver's license (for airport runs)
- Ability to lift 25 lbs occasionally
- Spanish fluency strongly preferred