Job Description
Join the vibrant heart of Austin's hospitality scene at The Grand Austin Hotel! We're seeking a dynamic Full-Time Front Desk Manager to lead our guest experience team in delivering exceptional service at our premier downtown location. As a key leader, you'll ensure seamless check-in/out processes, resolve guest inquiries with finesse, and mentor staff to exceed expectations. Enjoy competitive benefits, career growth opportunities, and the chance to be part of Austin's thriving tourism industry.
Responsibilities
- Oversee daily front desk operations and staff scheduling
- Train and mentor front desk agents on service excellence
- Handle VIP guest requests and complex issue resolution
- Collaborate with housekeeping and maintenance departments
- Manage room inventory and rate optimization strategies
- Implement brand standards and service protocols
- Conduct daily staff briefings and performance reviews
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership and team development skills
- Advanced knowledge of Opera/PMS systems
- Exceptional communication and conflict resolution abilities
- Texas Food Handler and Alcohol Seller certification preferred
- Fluency in English; Spanish proficiency a plus
- Flexible availability including nights, weekends, and holidays