Job Description
Are you a natural people person looking for a rewarding career in the dynamic hospitality industry? Join our team as a Front Desk Agent in the heart of Jacksonville, Florida. We are currently seeking enthusiastic, service-oriented individuals to join our front-of-house team. We pride ourselves on a culture of support and growth, offering comprehensive training to those looking to start a new career path with no prior experience required.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We are looking for someone reliable, friendly, and eager to learn in a fast-paced environment.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm smile, ensuring a smooth check-in and check-out process.
- Communication: Answer incoming calls and emails promptly, directing inquiries to the appropriate departments.
- Operations: Manage reservations, handle guest requests, and maintain accurate guest records in the property management system.
- Financials: Handle cash transactions and credit card processing accurately and securely.
- Facilities: Maintain the cleanliness and professional appearance of the front desk and lobby area.
- Teamwork: Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No Experience Required: We provide on-the-job training; we just need your enthusiasm and willingness to learn.
- Communication Skills: Excellent verbal and written communication skills with a professional tone.
- Flexibility: Ability to work a variety of shifts, including weekends, nights, and holidays.
- Computer Skills: Basic computer literacy and familiarity with standard software.
- Professionalism: A neat appearance and a positive, customer-first attitude.