Job Description
We are looking for an experienced and dynamic Hotel General Manager to lead our operations at The Grand Plaza Hotel. We pride ourselves on delivering world-class hospitality and are seeking a leader who shares our passion for excellence. If you are ready to make an impact in the hospitality industry, we want to hear from you.
Our ideal candidate is a strategic thinker with a proven track record in hotel management, guest relations, and team leadership. You will be responsible for the overall success of the hotel, ensuring our guests have an unforgettable experience while maintaining profitability and operational standards.
Responsibilities
- Oversee the daily operations of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction.
- Manage and mentor the front desk, housekeeping, food and beverage, and maintenance teams.
- Develop and implement strategic plans to drive revenue and occupancy rates.
- Handle guest complaints and inquiries with empathy and efficiency to ensure loyalty.
- Budget preparation and financial reporting, including cost control and profit maximization.
- Ensure compliance with all local, state, and federal laws, as well as company policies.
- Coordinate with vendors and suppliers to ensure quality and timely service delivery.
Qualifications
- Minimum of 5 years of experience in hotel management, with at least 2 years in a supervisory role.
- Strong knowledge of hospitality software and property management systems.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple priorities simultaneously.
- Valid Food Handlers and Alcohol Service permits (where applicable).
- Proven ability to lead and motivate a diverse team.
- High school diploma or equivalent; Bachelor's degree in Hospitality Management is a plus.