Job Description
Are you a seasoned hospitality professional looking for a rewarding career in the heart of the Pacific Northwest? The Sterling Portland Hotel is seeking a dedicated Full-Time Hotel General Manager to oversee our operations and deliver exceptional guest experiences.
Join a dynamic team where your leadership will directly impact our reputation for excellence. We offer a competitive salary, comprehensive benefits package, and a vibrant work environment in one of the city's most historic districts.
Why Join Us?
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- Generous employee discounts on hotel stays and dining
- Opportunities for professional development and advancement
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, ensuring high standards of cleanliness, safety, and guest service at all times.
- Staff Management: Recruit, train, schedule, and mentor a diverse team of front-of-house and back-of-house staff, fostering a positive work culture.
- Financial Oversight: Manage the P&L, monitor expenses, and implement strategies to maximize revenue and profitability.
- Guest Relations: Address and resolve guest complaints and inquiries promptly to ensure high levels of guest satisfaction and loyalty.
- Shift Coordination: Manage shift schedules and ensure adequate staffing coverage during peak and off-peak hours.
- Compliance: Ensure strict adherence to all local, state, and federal laws, as well as company policies and safety regulations.
Qualifications
- Experience: Minimum of 5 years of progressive experience in hotel management, with a proven track record in the hospitality industry.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Leadership: Strong leadership skills with the ability to motivate and manage a diverse team effectively.
- Communication: Excellent verbal and written communication skills, with the ability to interact professionally with guests and staff.
- Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays to meet business demands.
- Software Proficiency: Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.