Job Description
Join the vibrant hospitality scene at Grand Hotel Detroit! We're seeking enthusiastic individuals to kickstart their careers in luxury guest services. No prior experience required – we provide comprehensive training to develop your skills in customer excellence. Enjoy competitive pay, benefits, and a dynamic downtown Detroit work environment. Perfect for career changers or recent graduates passionate about creating memorable guest experiences.
Responsibilities
- Deliver exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and professionally
- Uphold brand standards and safety protocols
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency
- Flexibility to work weekends and holidays
- Positive attitude and willingness to learn
- Reliable transportation to downtown Detroit location