Job Description
Join our award-winning downtown Atlanta hotel and launch your hospitality career! No experience required—we provide comprehensive training for motivated individuals seeking full-time opportunities. As a key member of our guest services team, you'll create memorable experiences for international travelers and business clients while enjoying competitive benefits and career advancement opportunities.
Responsibilities
- Deliver exceptional front desk operations including check-in/check-out processes
- Manage reservations and respond to guest inquiries with professionalism
- Coordinate with housekeeping and maintenance teams for seamless service
- Handle payment transactions and maintain accurate guest records
- Resolve guest concerns promptly using conflict resolution techniques
- Operate hotel management systems and POS terminals
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and comfort with technology
- Customer service mindset with problem-solving aptitude
- Attention to detail and organizational abilities
- Positive attitude and team collaboration skills
- No prior hotel experience necessary—training provided