Job Description
Join our dynamic hospitality team at Grand Hotel Kansas City! We're seeking a passionate Part-Time Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, reservations, and guest inquiries with professionalism and warmth. Perfect for students or professionals seeking flexible hours in a vibrant downtown setting.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle phone inquiries and reservations with exceptional customer service
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Maintain accurate records of guest preferences and special requests
- Process payments and manage billing transactions securely
- Assist with luggage handling and provide local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/travel industry
- Proficient in Microsoft Office and hotel property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends, evenings, and holidays
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation