Job Description
Join Atlanta's premier luxury hospitality destination! Grand Hospitality Group is seeking passionate professionals to elevate our guest experience at our downtown Atlanta flagship property. Discover a dynamic career path with competitive compensation, comprehensive benefits, and unparalleled growth opportunities in the heart of Georgia's thriving hospitality scene.
As an industry leader, we foster a culture of excellence where your talent is nurtured through continuous training and mentorship. Our commitment to sustainability and innovation ensures you'll work at the forefront of modern hospitality practices while making meaningful connections with guests from around the world.
Responsibilities
- Deliver exceptional guest experiences through personalized service and anticipating needs
- Manage daily operations with precision in assigned department (Front Desk, Housekeeping, Food & Beverage)
- Maintain rigorous cleanliness and safety standards exceeding industry benchmarks
- Collaborate cross-functionally to ensure seamless guest journeys
- Resolve guest inquiries with professionalism and solution-oriented approaches
- Train and mentor new team members on service excellence protocols
- Contribute to continuous improvement initiatives through guest feedback analysis
Qualifications
- Minimum 2 years luxury hospitality experience or equivalent premium service background
- Proven track record in guest satisfaction metrics (CSAT scores)
- Valid Georgia Food Handler/ServSafe certification (F&B roles)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Strong attention to detail and problem-solving abilities
- Positive attitude with commitment to teamwork excellence