Job Description
Join our award-winning luxury hotel in the heart of Memphis! We're seeking a passionate Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. With competitive compensation, comprehensive benefits, and career advancement opportunities, this is your chance to thrive in the dynamic hospitality industry. Be part of a brand renowned for excellence in service and innovation.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Implement and maintain exceptional service standards exceeding guest expectations
- Manage staff scheduling, training, and performance evaluations
- Drive revenue growth through strategic marketing and occupancy targets
- Ensure compliance with health, safety, and brand standards
- Resolve guest concerns with professionalism and discretion
- Collaborate with cross-functional teams to optimize operational efficiency
Qualifications
- 5+ years of progressive hotel management experience required
- Proven track record in team leadership and staff development
- Strong financial acumen with P&L management experience
- Excellent problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Valid Tennessee hospitality certification preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends