Job Description
Join our award-winning luxury hotel in the heart of Phoenix! We're seeking a passionate Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. With stunning desert views and world-class amenities, Grand Hotel Phoenix offers an unparalleled hospitality career opportunity. If you thrive in dynamic environments and possess a dedication to excellence, we want you to elevate our guest satisfaction to new heights.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and drive revenue growth
- Manage staff scheduling, training, and performance evaluations
- Handle guest complaints with professionalism and ensure swift resolution
- Monitor financial performance, budget adherence, and expense control
- Coordinate with vendors and maintain high standards for facility maintenance
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years of hotel management experience in luxury properties
- Proven track record in revenue management and P&L oversight
- Exceptional leadership and team development skills
- Strong financial acumen and analytical abilities
- Excellent communication and conflict resolution expertise
- Certification in Hotel Management (CHA preferred)
- Ability to work flexible hours including nights, weekends, and holidays