Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service in Albuquerque's vibrant downtown. Enjoy weekly pay, competitive benefits, and opportunities for career growth in a dynamic hotel environment. If you thrive in fast-paced settings and possess a passion for creating memorable guest interactions, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate housekeeping and maintenance requests for optimal guest satisfaction
- Upsell hotel amenities and services to enhance revenue and guest experience
- Maintain clean and organized front desk area at all times
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Flexibility to work evenings, weekends, and holidays
- Valid New Mexico driver's license (if required for errands)
- Positive attitude with a genuine passion for hospitality