Job Description
Join our award-winning luxury resort on the iconic Santa Monica coastline! We're seeking a passionate Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. As a key leader in our hospitality family, you'll drive operational excellence while fostering a culture of innovation and impeccable service. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in California's vibrant tourism industry.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic plans to enhance guest satisfaction and operational efficiency
- Manage staff scheduling, training, and performance evaluations
- Monitor financial performance through budgeting and expense control
- Ensure compliance with health, safety, and brand standards
- Resolve complex guest inquiries and elevate service recovery initiatives
- Collaborate with sales and marketing teams to drive revenue growth
Qualifications
- 5+ years progressive hotel management experience in luxury hospitality
- Proven track record of exceeding revenue targets and guest satisfaction metrics
- Strong leadership skills with ability to motivate diverse teams
- Expertise in PMS systems (Opera/Micros) and financial reporting
- Valid California Food Handler and ServSafe certifications
- Exceptional problem-solving and conflict resolution abilities
- Bachelor's degree in Hospitality Management or related field preferred