Job Description
Join our award-winning luxury resort in the heart of Memphis and lead an exceptional guest experience. As a key member of our hospitality leadership team, you'll oversee daily operations while mentoring staff to deliver world-class service. Enjoy competitive benefits, career growth opportunities, and work in an environment where every guest interaction matters.
Responsibilities
- Manage front desk, housekeeping, and concierge teams
- Optimize guest satisfaction metrics and online reviews
- Develop and implement staff training programs
- Coordinate VIP events and corporate partnerships
- Monitor budget adherence and operational efficiency
- Ensure compliance with safety and sanitation standards
Qualifications
- 5+ years hotel management experience
- Proven leadership in luxury hospitality settings
- Strong financial acumen and P&L management
- Exceptional problem-solving and communication skills
- Valid Tennessee hospitality certification
- Proficiency in Opera property management system