Job Description
Join our award-winning luxury hotel chain as a Full-Time Hotel Operations Manager and lead our dynamic team in delivering exceptional guest experiences in the heart of Los Angeles. We're seeking a passionate hospitality professional to oversee daily operations, drive revenue growth, and maintain our brand's commitment to excellence. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our expanding portfolio of premium properties.
Responsibilities
- Manage all daily hotel operations including front desk, housekeeping, and concierge services
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty
- Oversee staff scheduling, training, and performance management
- Monitor financial performance, analyze revenue reports, and optimize operational costs
- Ensure compliance with health, safety, and brand standards
- Collaborate with sales and marketing teams to maximize occupancy and revenue
- Handle guest inquiries and resolve escalated issues with professionalism
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years progressive hotel operations experience
- Proven leadership and team management skills
- Strong financial acumen with P&L responsibility experience
- Excellent communication and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Valid California Food Handler's and ServSafe certifications
- Flexibility to work evenings, weekends, and holidays