Job Description
Join our award-winning team as a Full-Time Hotel Shift Manager at the Grand Plaza Hotel in Columbus, Ohio. We're seeking dynamic professionals to oversee daily operations, ensure exceptional guest experiences, and lead our dedicated staff. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Ohio's thriving hospitality sector. Apply today to become part of our legacy of excellence!
Responsibilities
- Manage all front desk, housekeeping, and concierge operations during assigned shifts
- Handle guest inquiries, complaints, and special requests with professionalism
- Train and supervise 10-15 hourly staff members, including scheduling and performance reviews
- Monitor inventory levels, manage budgets, and implement cost-control measures
- Ensure compliance with health/safety regulations and brand standards
- Collaborate with department heads to optimize service delivery
- Prepare shift reports and maintain accurate documentation
Qualifications
- 3+ years hotel management experience with shift oversight
- Proven leadership and team development skills
- Strong problem-solving and conflict resolution abilities
- Knowledge of PMS systems (Opera or similar)
- Ohio hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Excellent communication and customer service skills
- Ability to work in fast-paced, high-pressure environments