Job Description
Join our award-winning team as a Front Desk Agent where your passion for hospitality shines! No prior experience is needed – we provide comprehensive training to launch your career in the dynamic hotel industry. Enjoy flexible shift schedules while delivering exceptional guest experiences at our premier downtown Charlotte location.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free meals during shifts
- Career advancement opportunities
- Employee discounts on hotel stays
Responsibilities
- Warmly greet and check-in/check out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Answer multi-line phone calls and direct inquiries appropriately
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audit procedures and cash handling
Qualifications
- No prior experience required – we train motivated individuals
- High school diploma or equivalent (GED)
- Exceptional customer service mindset
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency
- Attention to detail and organizational skills
- Must be authorized to work in the United States