Job Description
Join our award-winning team as a Night Front Desk Agent at Grand Hotel Oklahoma City! We're seeking a charismatic professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for hospitality enthusiasts who thrive in dynamic environments and excel at creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservations and handle billing inquiries
- Respond to guest requests 24/7 with exceptional problem-solving skills
- Operate PMS systems and process payments accurately
- Coordinate with security and housekeeping overnight
- Prepare daily reports and maintain guest confidentiality
Qualifications
- 1+ years hotel front desk experience required
- Strong communication and conflict resolution skills
- Proficient in Opera/PMS systems
- Flexible schedule availability including weekends
- Valid Oklahoma hospitality certification preferred
- Ability to stand for extended periods
- Basic knowledge of local attractions/services