Job Description
Join our award-winning team at Grand Horizon Hotels as a Full-Time Shift Manager in sunny Orlando! We're seeking dynamic hospitality professionals to oversee our 24/7 operations during evening and overnight shifts. This pivotal role combines guest experience leadership with team management in a fast-paced luxury environment. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities within our growing hotel chain.
As a Shift Manager, you'll ensure seamless service delivery while maintaining our brand's exceptional standards. Our Orlando location offers vibrant city life, world-class attractions, and year-round sunshine. Perfect for career-driven individuals who thrive in hospitality leadership roles.
Responsibilities
- Oversee all front desk, housekeeping, and security operations during assigned shifts
- Manage staff scheduling, performance reviews, and training initiatives
- Handle guest complaints with professionalism and implement solutions
- Monitor financial transactions, cash handling, and daily revenue reconciliation
- Coordinate with other departments to ensure operational consistency
- Execute emergency procedures and maintain safety protocols
- Conduct regular property inspections and quality control checks
Qualifications
- 3+ years hotel management experience with shift leadership background
- Proven ability to manage high-pressure situations and diverse teams
- Advanced knowledge of PMS systems (Opera, Cloudbeds) and hotel operations
- Strong problem-solving and conflict resolution skills
- Valid Florida Food Handler's Certificate and ServSafe certification
- Flexible availability including nights, weekends, and holidays
- Associate's degree in Hospitality or related field required