Job Description
Join our award-winning luxury hotel in downtown Austin and lead exceptional guest experiences! We're seeking a dynamic Full-Time Shift Manager to oversee daily operations during peak hours. Enjoy competitive pay, comprehensive benefits, and career growth in Austin's vibrant hospitality scene. Apply today to become part of our renowned team!
Responsibilities
- Manage daily hotel operations during assigned shifts ensuring exceptional guest service standards
- Supervise and train front desk, housekeeping, and concierge teams
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Monitor inventory levels and coordinate maintenance requests
- Implement safety protocols and emergency procedures
- Collaborate with department heads for seamless service delivery
Qualifications
- 3+ years hotel management experience in luxury/serviced properties
- Proven shift leadership and team development skills
- Strong problem-solving and conflict resolution abilities
- Flexible availability for nights, weekends, and holidays
- Proficient in hotel management software (Opera, etc.)
- Excellent communication and customer service expertise