Job Description
Join our award-winning team at the Grand Hospitality Group in Oklahoma City! We're seeking a dynamic Full-Time Shift Supervisor to ensure exceptional guest experiences during evening and overnight shifts. This pivotal role combines leadership, operational excellence, and customer service in a fast-paced luxury hotel environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our expanding hospitality brand.
Responsibilities
- Oversee front desk operations, check-in/check-out processes, and guest inquiries during assigned shifts
- Manage staff scheduling, performance coaching, and conflict resolution for 8-12 team members
- Handle escalated guest complaints with empathy and implement effective solutions
- Conduct daily inspections of guest rooms, public areas, and back-of-house operations
- Monitor inventory, ordering supplies, and maintaining budget compliance for shift operations
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Enforce safety protocols and emergency procedures during overnight shifts
Qualifications
- 3+ years in hotel management or supervisory role within luxury hospitality
- Proven experience with shift work, including overnight and weekend availability
- Expertise in PMS systems (e.g., Opera, Amadeus) and hotel management software
- Strong leadership skills with ability to motivate diverse teams
- Exceptional problem-solving abilities and customer service orientation
- Valid Oklahoma hospitality certification or willingness to obtain within 30 days
- Ability to work flexible shifts, holidays, and emergency situations
- Basic knowledge of hotel revenue management and cost control