Job Description
Join our award-winning downtown Atlanta hotel as a Full-Time Shift Supervisor and lead our dynamic 24/7 operations! We're seeking a passionate hospitality professional to ensure seamless guest experiences across all shifts. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Georgia's most vibrant cities. Immediate openings available for overnight, evening, and weekend shifts.
Responsibilities
- Oversee daily front desk operations during assigned shifts, ensuring exceptional guest service standards
- Manage staff scheduling, training, and performance evaluations for 10-15 team members
- Handle complex guest inquiries, complaints, and VIP requests with professionalism
- Monitor inventory, security protocols, and facility maintenance across all departments
- Coordinate with housekeeping, maintenance, and food service teams for flawless operations
- Generate shift reports and analyze operational metrics for continuous improvement
Qualifications
- 3+ years hotel or hospitality management experience with shift leadership background
- Proven ability to work rotating schedules (nights, weekends, holidays)
- Strong problem-solving skills and crisis management abilities
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Excellent communication and team leadership skills
- Valid Georgia driver's license and reliable transportation
- Hotel or Hospitality Management degree preferred