Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where exceptional service meets Southern charm. As a Front Desk Agent, you'll be the heart of our guest experience, creating memorable stays in the vibrant heart of Austin. We offer competitive benefits, career advancement opportunities, and a supportive team environment that values your growth. If you're passionate about hospitality and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Execute safety and emergency procedures
Qualifications
- Minimum 1 year hospitality/reception experience
- Proficiency with reservation software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Basic knowledge of local attractions