Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in Cleveland! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to be the first point of contact for our discerning clientele. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the heart of Ohio's vibrant tourism scene.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with prompt professionalism
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Market hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and manage key inventory systems
- Collaborate with cross-departmental teams during peak weekend operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure weekend environments
- Strong attention to detail with financial transactions
- Valid Ohio driver's license (if required for errands)
- Flexibility to work weekends, holidays, and variable shifts
- Basic knowledge of Cleveland attractions and transportation