Job Description
Join our award-winning team at Grand Horizon Hotel, Portland's premier luxury destination! We're seeking dynamic Full-Time Shift Supervisors to deliver exceptional guest experiences during evening and overnight shifts. With competitive pay, comprehensive benefits, and a vibrant downtown location, this is your opportunity to grow in hospitality while serving Portland's thriving tourism scene. Apply today and become part of our commitment to excellence!
Responsibilities
- Oversee front desk operations during assigned shifts, ensuring seamless check-in/check-out processes
- Manage staff scheduling, performance, and training for shift team members
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Monitor security protocols and emergency procedures throughout the property
- Conduct nightly audits and financial reconciliation for shift activities
- Coordinate with housekeeping, maintenance, and F&B departments for operational efficiency
Qualifications
- 3+ years hotel or hospitality management experience required
- Proven leadership skills with ability to motivate diverse teams
- Strong problem-solving abilities under pressure during peak hours
- Excellent communication skills and customer service orientation
- Ability to work flexible shifts, including nights, weekends, and holidays
- Proficient in hotel management systems (Opera, PMS)
- Valid Oregon Food Handler's Card (or ability to obtain within 30 days)