Job Description
Join our award-winning luxury hotel in Miami's vibrant Virginia Key neighborhood! We're seeking dynamic individuals to lead our front-of-house operations through exciting 24/7 shift rotations. As a key member of our hospitality team, you'll ensure exceptional guest experiences while managing staff and operations during your assigned shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of Miami's most iconic locations.
Responsibilities
- Oversee daily hotel operations during assigned shifts (overnight, morning, evening)
- Manage front desk team performance and guest service standards
- Handle complex guest inquiries and resolve escalated issues
- Coordinate with housekeeping, maintenance, and security departments
- Monitor staff scheduling and labor cost optimization
- Implement emergency procedures and safety protocols
- Train and mentor new team members on hotel systems
Qualifications
- Minimum 2 years hotel supervisory experience required
- Proficiency in hotel management software (Opera, etc.)
- Strong conflict resolution and communication skills
- Flexibility to work nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Ability to stand/walk for 8+ hours per shift
- Bilingual (English/Spanish) preferred
- Hotel management certification a plus