Job Description
Join our award-winning Louisville Grand Hotel and become the heartbeat of our 24/7 operations! We're seeking a dynamic Full-Time Shift Supervisor to lead our guest experience team through evening, overnight, and early morning shifts. This role combines leadership excellence with hands-on hospitality in our downtown landmark hotel.
As a cornerstone of our service philosophy, you'll ensure seamless operations during high-traffic periods while mentoring staff to exceed guest expectations. Enjoy competitive benefits including health insurance, 401k matching, and complimentary hotel stays across our luxury portfolio.
Responsibilities
- Oversee 8-12 hourly staff during assigned shifts (evening/overnight/early morning)
- Handle VIP check-ins, escalated guest complaints, and emergency protocols
- Manage inventory control for front desk and F&B outlets
- Conduct pre-shift briefings and performance coaching sessions
- Coordinate with housekeeping, security, and engineering departments
- Implement service recovery procedures during high-pressure situations
- Process payroll adjustments and maintain staff attendance records
Qualifications
- 3+ years hotel supervisory experience with shift work background
- Proven crisis management and conflict resolution skills
- Advanced knowledge of PMS systems (Opera/Micros preferred)
- Texas Food Handler Certification (or equivalent state license)
- Ability to work flexible schedules including nights, weekends, holidays
- Bachelor's degree in Hospitality or related field preferred
- Proficient in Microsoft Office and hotel management software