Job Description
Join our award-winning oceanfront resort as a Full-Time Hotel Shift Supervisor! We're seeking dynamic hospitality leaders to manage our 24/7 operations and deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and the vibrant energy of Virginia Beach's tourism scene. This role requires flexible shift work including nights, weekends, and holidays.
Responsibilities
- Supervise 15+ staff members during assigned shifts (front desk, housekeeping, maintenance)
- Handle guest complaints and resolve operational issues within 15 minutes
- Oversee check-in/check-out processes ensuring 95% guest satisfaction
- Conduct daily safety inspections and maintain OSHA compliance
- Manage inventory control for front desk and housekeeping supplies
- Train new hires on resort procedures and service standards
- Generate shift reports and communicate critical updates to management
Qualifications
- 3+ years hospitality supervisory experience
- Flexible availability for rotating shifts (4am-12pm, 12pm-8pm, 8pm-4am)
- Proficiency in hotel management systems (Opera, Marriott Bonvoy)
- Food Safety Manager certification preferred
- Strong conflict resolution and multitasking abilities
- Valid Virginia driver's license with clean record
- Ability to lift 30 lbs and stand for 8+ hours