Job Description
Join our award-winning Grand Plaza Hotels team in Seattle! We're seeking passionate hospitality professionals for full-time shift-based roles in our vibrant downtown location. As a cornerstone of Seattle's tourism scene, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Experience the energy of the Emerald City while delivering exceptional guest experiences in a dynamic, team-oriented environment.
Responsibilities
- Oversee daily hotel operations during assigned shifts (morning, evening, or overnight)
- Manage staff scheduling, performance, and training for front desk, housekeeping, and maintenance teams
- Resolve guest inquiries and complaints with professionalism and efficiency
- Ensure compliance with safety protocols, health standards, and brand policies
- Monitor inventory, ordering supplies, and maintaining operational budgets
- Coordinate with departments to ensure seamless service delivery
- Document incidents, maintenance issues, and guest feedback
Qualifications
- Minimum 3 years hotel or hospitality management experience
- Proven leadership skills with staff supervision experience
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of hotel management systems (Opera, etc.)
- Valid Washington state food handler's card (or ability to obtain)
- Ability to stand/walk for extended periods and lift up to 25 lbs